Service FAQ

Q. Unit is trying to ignite but no gas present:
Check the Honeywell control pack has been replaced on pins behind valve
Check that the hose is not kinked

Q. Unit ignites but turns off after approximately 10 seconds
Insure that ionisation cable is connected to the Honeywell control pack correctly
Insure that ionisation cable is connected to probes correctly
Check that probes are not too close to the tiles (should be approximately 4mm away from tiles)
Check that gas pressure is correct (1KPA – NG, 2.75KPA – LPG)

Q. Unit ignites but turns off after a few minutes/hours
Check that probes are not too close to the tiles (Should be approx. 4mm away from tile)

Q. Unit not producing enough heat
Check that hose is not kinked
Check that pressures have been set correctly (1KPA – NG, 2.75 KPA – LPG)
Check that an external regulator is not being used. If so, remove as unit has an external regulator. Pressures will then need to be set at the internal regulator.

Q. Unit keeps on cutting power safety switch
Check that Honeywell Control pack has been replaced on pins behind valve. Most likely has been forced on and bent pins. Pack needs to be removed and pins straightened. Pack can then be reinstalled.
Check that power cord has no heat damage.

Q. Honeywell Controllers have deformed and are not working
Check clearance between the top of the heater and structure above. This must be a minimum of 350mm. If below this heater has been installed illegaly
Check that deflector has been installed correctly. If installed incorrectly, heat will be pushed back towards the wall bracket.